Refund policy
Click Here to Request a Return/Exchange
Exchanges:
For all clothing garments, we provide one exchange per order under the following conditions:
- Items with length customisations will not be eligible for exchanges. This includes Short and Tall length options
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging
- You will also need the receipt or proof of purchase
- HighValue Bundles are not eligible for returns or exchanges
- For exchange of multiple items, we will charge Rs. 100 per item to cover the cost of shipment
For Returns after the free exchange, we will deduct the return shipment fee on both reverse shipments.
Returns:
Items with length customisations will not be eligible for returns. This includes Short and Tall length options.
For COD orders, we will issue a refund in the form of store credit. The Rs. 150 COD Fee is a non-refundable amount and will not be eligible for refund. Return shipping fee will be calculated outside of this fee.
HighValue Bundles are not eligible for returns or exchanges
For all clothing items, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will charge Rs. 100 per clothing item and Rs. 200 per tote bag in the return to cover the cost of shipment.
To start a return, you can contact us at support@betterbasics.co.in. Please note that returns will need to be sent to the following address:
B-117, Sector 88, Phase 2, Gautam Buddha Nagar, Noida, UP India 201305
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@betterbasics.co.in.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds on discounted orders may be adjusted to reflect updated discount amounts, depending on items returned/exchanged. Total discount will always be applied on the net items bought by customers after any returns.
For COD orders, we will issue a refund in the form of store credit.
Tote Bags:
For Tote Bags, we will not be able to accept returns, unless the product is damaged or defective.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@betterbasics.co.in.